Customer Forms

The Cardholder Dispute form should be completed if you have initiated a credit card or debit card transaction with a merchant and are now disputing the transaction. This form must be completed by the card owner.

Cardholder Dispute Form


The Cardholder Claim of Fraud should be completed if someone used your Sutton Bank Visa Debit Card or Visa Credit Card number to make transactions without your permission or knowledge. You did not give your card or card number to the merchant or authorize anyone to perform transactions with the merchant. The card owner must be the person completing this form.

Cardholder Claim of Fraud Form







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