Beginning on July 27, 2018, we will be upgrading our online banking service to a new provider.
Access your Sutton Bank accounts online 24 hours a day, 7 days a week!
We offer the latest in account safety including multi-factor authentication and encryption. You may initiate transactions from any computer with internet access.
Watch our Video Demo.
Powerful business banking tools at your fingertips!
New! Sutton Bank Business Mobile which includes the ability to:
Watch our Video Demo.
This simple access combined with mobile approvals offers greater control of your funds and powerful protection to online fraud without sacrificing convenience.
What is Sutton Bank Business Mobile?
Sutton Bank Business Mobile is our mobile service that brings business banking to your phone. Sutton Bank Business Mobile allows you to monitor your account from your phone at any time.
What can I do with Sutton Bank Business Mobile?
Sutton Bank Business Mobile allows you to:
What phones are supported for Sutton Bank Business Mobile?
Apple iPhone® and all phones using the Android™ operating system are supported. The specific app for each operating system can be found at their respective app store.
Is Sutton Bank Business Mobile secure?
Sutton Bank Business Mobile uses state-of-the-art encryption and login security to protect your accounts. In addition, Sutton Bank Business Mobile applies all user permissions assigned in the online version of your business banking to mobile access.
How can I make a deposit using Sutton Bank Business Mobile?
If you have an iPhone® or Android™ smart phone, simply download the application. Then, log in. You'll key in the amount of the deposit, and take a picture of the front and back of the check. That's it! Within seconds of uploading the transaction, you'll receive a confirmation that the deposit was received successfully.
What types of checks can be processed through Sutton Bank Business Mobile?
All personal and business U.S. checks can be processed through Sutton Bank Business Mobile. Checks from Canada and other foreign countries, food stamps, savings bonds and poor image quality checks must be deposited traditionally.
When can electronic deposits be issued to the financial institution?
You can transmit mobile deposits to the financial institution 24-hours a day, 7-days a week including weekends and holidays, with the exception of the financial institution's routine maintenance downtime.
When will deposits be posted into my account?
Deposits received electronically are processed similar to traditional paper deposits during the business day. The financial institution's window for processing electronic deposits may be extended. Contact your financial institution for details.
What should I do with the original paper checks after deposits are made?
Original checks should be stored for a minimum amount of time prior to being destroyed, as determined by your financial institution.
How do I prevent checks from being scanned and deposited twice?
The software has built-in duplicate detection tools that detect items already captured. If the software detects potential duplicate checks, an alert prompts you to make a decision about the items in question. Also endorse the back of the check with "For Mobile Deposit Only" as a precaution.
How do I know the image quality is acceptable?
The software has an Image Quality Assessment (IQA) tool that automatically identifies problems with the check image. If a problem is detected, you'll be asked to retake the photo.
If you have additional questions, contact us for assistance.
What is Business Bill Pay for Business?
Business Bill Pay lets you quickly and conveniently pay anyone online that you pay today by check.
How does Business Bill Pay work?
There are two basic steps involved in using Business Bill Pay to make online payments:
When you first begin using the service, set up your payee list by adding the payees to whom you want to make payments. Some payees can also send electronic bills (e-bills). You only need to add each payee once. When you make a payment, you specify the date that you want the payee to receive the payment. The earliest available payment date is four business days from today. Business Bill Pay determines whether a payment is sent electronically or by check, based on whether the payee accepts electronic payments and other guidelines. If you are a Level 3 User, you can initiate a payment, which must then be approved by a user of higher authority before the payment can be scheduled and issued. After a payment is scheduled, it appears as Scheduled in Payment Activity. After the payment is processed, the status changes to Processed. The payee receives your payment on the payment date you specified and credits your account.
Note that there can be a delay between when the payee receives the payment and when the payee credits the payment to your account.
How secure is the information I give to you?
Business Bill Pay uses several methods to ensure that your information is secure.
If I haven't signed up for Business Bill Pay, how do I?
To sign up for Business Bill Pay, you must enroll online and submit a completed enrollment form.
How am I billed for bill payment service?
Please contact us for help with this.
How do I cancel bill payment service?
The Level 1 User is the only user who can cancel the service. On the Profile - Service Setup page, click Cancel Your Service at the bottom of the page. Before you cancel your service, keep in mind the following:
How do I change business information?
It's important to keep your business information (which includes business contact information) up to date so that we can contact you if necessary. To make any changes, go to the Profile - Business Information page and click Change.
How do I change authorized user information?
Since authorized users can access Business Bill Pay and contact customer service on your behalf, their information should be up to date. You can review authorized user information on the Profile - Authorized User Information page. To make any changes, go to the Profile - Authorized User Information page and click View/Change.
What if I made a mistake when I entered my payment account information?
If you made a mistake when typing an account number, routing transit number, or account type, you should add the payment account again using the correct information. Then delete the account with the incorrect information.