Beginning on July 27, 2018, we will be upgrading our online banking service to a new provider.
This will impact you!
As an online banking user, you will notice a different look and feel, but all of the functionality of our current provider will remain. There are some important points of information that you need to know prior to our upgrade/conversion, and this information is being communicated via email to all online banking/Billpay users. Please check your email inbox for details.
We make it a point to keep up with the demands of modern banking. Online banking and bill pay services are now free with most Sutton Bank personal checking accounts.
Now you can bank with total control, security, privacy, and convenience. Check your balance at any hour, on any day, even weekends and holidays. Transfer funds without waiting in lines — without ever leaving your house!
Pay anyone in the United States that you would normally pay by check or automatic debit, even if you do not receive bills from the company or person you want to pay.
How does it work?
To pay your bills online, simply add the companies and people you want to pay. We use this information to make the payments for your bills. After you add your bills, you can go to the Payment Center. The Pay Bills section lists all of the bills you've added. To pay a bill, enter a payment amount and the date when you want the company or person to receive your payment. You can also select this date from the calendar. Pay as many bills as you want at the same time from the Payment Center. After you pay a bill, it may move to either the Pending Payments section or the Recent Payments section of the Payment Center.
You can also find a list of the pending and recent payments for a particular biller in the Payment Assistant. If you can't find a payment in the Recent Payments section, go to Bill History, which shows all of the bills you paid in the past 24 months, including electronic bills and the bills that you pay automatically.
How secure is my bill payment and personal information?
We use several methods to ensure that your information is secure.
Which browsers should I use?
For best performance, we recommend you use one of the following supported browsers:
Can I use assistive technology for access?
Yes, we've incorporated several enhancements based on priorities one and two of the World Wide Web Consortium's Web Content Accessibility Guidelines. These enhancements aim to make our bill pay solution more accessible to assistive technology users.
The following features may help you navigate more easily:
*Customers with Free Student Checking can add online bill pay to their account for a discounted rate of $2.95 per month. HSA customers can add online bill pay for $2.95 per month. Small Business checking customers can add online bill pay service for $4.95 per month.
What is Online Banking?
Online Banking is our online service that allows you to access your account information 24 hours a day, 7 days a week. Using Online Banking, you can:
What do I need to bank online?
Banking online is easy. Online Banking works well on most of today's browsers and must support 256-bit SSL encryption. If your browser does not support these encryption levels, you'll need to update it. To get started, simply enroll to receive your log in information.
What types of accounts can I view with Online Banking?
With Online Banking, you can view all your Sutton Bank accounts, as well as loans.
How often is my account information updated?
Account information is updated in real-time, offering you the most current information available.
How secure is my personal account information?
Sutton Bank uses the latest Internet security available, including secure communications (SSL), firewalls, 256 bit encryption, and operating systems that have been designed to provide maximum security.
Why am I signed off sometimes and I have to sign in again?
If Online Banking has been inactive for a period of time, Online Banking may automatically sign you off to prevent unauthorized use of your accounts, and to prevent others from viewing your information.
Can I pay my bills using Online Banking?
Yes. You can make payments to anyone in the United States from the utility company to the local babysitter. You may schedule payments to be made immediately or on a specified date in the future. You can even set up recurring payments so you do not have to worry about paying your regular bills. Recurring payments can be set up weekly, semi-monthly or monthly. Bill Pay eliminates the need for writing checks or addressing envelopes. More importantly, it saves you time and simplifies your busy life. (Fees may apply)
What type of account is required for Bill Pay?
Bill pay can only be used with a checking account.
May I pay bills from more than one checking account?
How far in advance should I set up a payment to ensure it is paid on time?
We recommend that payments should be made at least five (5) business days in advance of the due date of the payee.
Can I transfer funds between my accounts?
Yes, you can transfer funds between any of your Sutton Bank accounts.
Do I need extra software or hardware to use Online Banking?
No extra software is necessary. You can access your Sutton Bank accounts from almost any PC that has Internet access.
Will Online Banking work with my current Internet Service Provider?
Yes, Online Banking works with any ISP.
Can I access my accounts from both home and work?
Yes, you can access your accounts from almost any PC.