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At Sutton Bank we strive to provide the best customer service experience we can deliver. We have designed the Sutton Bank website to enable our customers to do their banking online, as well as gain access to other financial information, products and services. However, upon occasion you may need information that is not addressed on the site. If so, please contact us and an experienced customer service representative will assist you.

Bank Customers:

Banking Services: 800.422.3641 (Mon.-Fri. 8-5:30, Sat. 8-12 EST)

Sutton Bank Credit Card Customer Service (FIS): 866.317.0355 (after hours)

Sutton Bank Debit Card Customer Service (Shazam): 800.383.8000 (after hours)

By Fax: 419.426.1320

Prepaid Card Customers:

Prepaid Card Support: Please contact the phone number and/or visit the website printed on the back of the card, or in your Cardholder Agreement.

Lost or Stolen Card (Sutton Bank branded):

We know that panicked feeling when you suddenly realize your credit card has vanished. We'll be there for you in that moment, to guide you through the steps to protecting your credit or bank balance, and your personal information. 

To report a lost or stolen Sutton Bank card during normal banking hours, call:

Sutton Bank Visa credit cards: 800.422.3641 during business hours, or 866.839.3485

Sutton Bank Visa debit cards: 800.422.3641 during business hours, or 800.383.8000

Contact Form:

For general questions or comments, please use the convenient form below.

For issues related to your Cash App account, please call Cash App Support at 800-969-1940 or 855-351-2274.

PLEASE NOTE THAT WE DO NOT ISSUE, MAINTAIN, OR SERVICE YOUR CASH APP ACCOUNT, WHICH IS OFFERED BY SQUARE, A SEPARATE COMPANY THAT WE ARE NOT AFFILIATED WITH.  THIS MEANS IF YOU CHOOSE TO ACCESS THE FUNDS IN YOUR CASH APP ACCOUNT BY ANY MEANS MADE AVAILABLE TO YOU AS A CASH APP CUSTOMER BESIDES USING YOUR CASH CARD, INCLUDING PEER-TO-PEER PAYMENT IF THAT SERVICE IS OFFERED BY SQUARE, YOU AGREE THAT WE WILL NOT BE RESPONSIBLE FOR ANY AND ALL MANNER OF INACCURACY, DELAY, THEFT, OR OTHER LOSS OF FUNDS THAT MAY RESULT.

  • OK Name is required
  • Optional OK Phone is required
  • Who do you have an account with?

    OK Who do you have an account with? is required
  • OK First 4 digits of the card is required
  • Are you a cash app customer needing to contact Cash app support

    OK Are you a cash app customer needing to contact Cash app support is required
    For issues related to your Cash App card, please call Cash App Support at 800-969-1940.
  • OK Questions is required
  • OK is required

Old-fashioned Innovation

Give Us A Call: 800-422-3641