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At Sutton Bank we strive to provide the best customer service experience we can deliver. We have designed the Sutton Bank website to enable our customers to do their banking online, as well as gain access to other financial information, products and services. However, upon occasion you may need information that is not addressed on the site. If so, please contact us and an experienced customer service representative will assist you.

Bank Customers:

Banking Services:  800.422.3641 (Mon.-Fri. 8-6, Sat. 8-12 EST)

Sutton Bank Credit Card Customer Service (FIS): 866.317.0355 (after hours)

Sutton Bank Debit Card Customer Service (Shazam): 800.383.8000 (after hours)

By Fax: 419.426.1320

Prepaid Card Customers:

Prepaid Card Support: Please contact the phone number and/or visit the website printed on the back of the card, or in your Cardholder Agreement.

Lost or Stolen Card (Sutton Bank branded):

We know that panicked feeling when you suddenly realize your credit card has vanished. We'll be there for you in that moment, to guide you through the steps to protecting your credit or bank balance, and your personal information. 

To report a lost or stolen Sutton Bank card during normal banking hours, call:

Sutton Bank Visa credit cards: 800.422.3641 during business hours, or 866.839.3485

Sutton Bank Visa debit cards: 800.422.3641 during business hours, or 800.383.8000

Contact Form:

For general questions or comments, please use the convenient form below.

For issues related to your Cash App card, please call Cash App Support at 855-351-2274.

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Give Us A Call: 800-422-3641