Contact Us

Prepaid Card contacts:

Prepaid Card Support:
Please contact the phone number and/or visit the website printed on the back of the card, or in your Cardholder Agreement. If you do not have any of these things, then contact us at:

Customer Service:
800.422.3641 (Mon.-Fri. 8-6, Sat. 8-12 EST)
By Fax: 419.426.1320

Branches & ATMs

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At Sutton Bank we strive to provide the best customer service experience we can deliver. We have designed the Sutton Bank website to enable our customers to do their banking online, as well as gain access to other financial information, products and services. However, upon occasion you may need information that is not addressed on the site. If so, please contact us and an experienced customer service representative will assist you.

Bank customer contacts:
Banking Services:  800.422.3641 (Mon.-Fri. 8-6, Sat. 8-12 EST)
Sutton Bank Credit Card Customer Service (FIS): 866.317.0355 (after hours)
Sutton Bank Debit Card Customer Service (Shazam): 800.383.8000  (after hours)
By Fax:  419.426.1320

Prepaid Card contacts:
Prepaid Card Support: Please contact the phone number and/or visit the website printed on the back of the card, or in your Cardholder Agreement. If you do not have any of these things, then contact us at:

Customer Service: 800.422.3641 (Mon.-Fri. 8-6, Sat. 8-12 EST)
By Fax: 419.426.1320

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