SBA Disaster Loan Assistance is now available to small businesses in Ohio affected by the coronavirus/COVID-19. Apply now for up to $2 Million to assist with cash flow. Complete and submit the online application through the SBA website.
For our Credit Card customers who are experiencing a financial hardship due to COVID-19, a skip-payment option may be available. Contact the Personal Banker at the office nearest you, or complete the Contact Us form to arrange for a banker to contact you to discuss. We're here to help!
For our Mortgage customers who have been experiencing a financial hardship due to COVID-19, help may be available. Each situation is unique, so we want to understand yours. Please complete the Contact Us form to arrange for a banker to contact you to discuss. We're here to help.
COVID-19-Our Latest Efforts to Stop the Spread
The coronavirus/COVID 19 situation continues to evolve, presenting unique challenges to our businesses and communities. For the protection of everyone and to support the social distancing initiatives, we are temporarily closing our branch lobbies effective Monday, March 23. Our drive-thru facilities will remain open and fully staffed to take care of your banking needs. Our Lenders and Personal Bankers will be available for appointment by calling the office. Attention to the highest level of customer service is still a priority to us, and we will make every effort to accommodate your needs.
We have two locations without a drive-thru; New London and Tiffin, and those offices will be closing their lobbies as well. We ask that customer utilize the night drop facilities and ATMs located at those offices.
Although face-to face interactions are being limited, our bankers are available by email, text, and phone to meet with you. Our Investment Specialist Brian McConnell is always available by appointment, and can be reached at 419-747-8883.
Fortunately, banking in the digital age allows you to easily manage your finances--from any device--right from the comfort of your home 24/7. They include:
A debit card with chip technology
You don't have to carry around cash if you regularly use a debit card. If you do need cash, you can always stop by an ATM and make a withdrawal, or get cash back when you make a purchase at most stores. With debit cards, the money comes directly from your bank account, and the chip technology provides another level of safety. If you don't yet have a debit card, we offer instant-issue cards in each of our branches, so you can get a card immediately, and ready for use in just hours.
View all of your accounts and manage your finances in a convenient and secure way through Sutton Bank Online Banking. It's easy to check balances, transfer money, pay bills and even open an account. Enroll today using the Login button located on the front page of our website. If you need assistance, please contact our call center at 800-422-3641, or your local branch.
Use the Sutton Bank Mobile Banking app to access all the benefits of online banking through your mobile device. Whether you need to check a balance, pay a bill, transfer money, open an account or deposit a check, the app makes it easy. Download the app from Google Play or the App Store.
Mobile Check Deposit
Use the Sutton Bank Mobile app to deposit checks by snapping a picture! You will need to contact our call center to have this free service turned on. Please call 800-422-3641. You can find more information and videos about the service on the Digital Banking page of our website.
Free ATM Access
Our ATMs are always open for cash access, and are free to Sutton Bank customers. You can also make deposits and transfer money.
Call Center Support
Our call center is available to assist you during banking hours. We can be reached at 800-422-3641 or 419-426-3641.
Night Deposit Service
All of our branch offices offer night-drop service 24/7. Just drop off your deposit, loan payment, etc. We will process it and send you a receipt.
BEWARE OF CORONAVIRUS-RELATED SCAMS
There are scammers out there taking advantage of the public concern. The FTC and the U.S. Food & Drug Administration have posted consumer warnings about fake websites and phishing emails.
As a reminder, Sutton Bank will never contact you and ask for your full Social Security Number, account or card numbers, one-time passwords, PIN numbers, user names or passwords.
Our ultimate goal is to ensure the safety and well-being of everyone and to continue to serve your financial needs as best we can. Our hearts and minds are with those directly impacted by this illness. We will continue to monitor developements and update this communication as the need arises. By working together we will all get through this!
For additional information about COVID-19, get the latest report from the Centers for Disease Control at cdc.gov or from your local health department website.
We thank you all for your cooperation during this pandemic, and as always, we thank you for choosing Sutton Bank.
J. Anthony Gorrell, CEO